Shipping and Delivery
Sunshine Wicker and Design ships nationwide with curbside or in home (white glove) delivery services.
Merchandise is delivered curbside. The driver may bring the merchandise to your front of your premises but they will not bring items into your home.
If you require an in-home (white glove) delivery, please contact us for rates and availability in your area. White Glove delivery is quoted upon request.
Most stock items will ship in approximately 2-3 weeks. Most special order items will ship in 4-6 weeks. All orders are shipped complete. If you authorize Sunshine Wicker and Design to backorder items or otherwise request separate shipments, you will be responsible for any additional shipping charges incurred.
Occasionally, items are out of stock and will require additional time before they are available for shipping. Sunshine Wicker and Design is not responsible for any shipping and/or delivery delays and prices will not be discounted if items are delayed or backordered.
FREE SHIPPING WITH ORDERS OF $1000 OR MORE. Sunshine Wicker will ship orders over $1000 free by truck for curbside delivery only within the contiguous US.
Headboards cannot be shipped alone without being crated to guard against damage. Any headboard shipping alone will incur an additional $55 crating fee.
Guidelines for Acceptance of Furniture Delivery
PLEASE READ BEFORE ACCEPTING YOUR DELIVERY!
For items that are shipped via UPS or FEDEX Ground: When your order is delivered, please sign and open merchandise IMMEDIATELY. If you sign for a package without any further written comment, you are accepting that the merchandise arrived in good condition. Sometimes boxes of smaller items are left outside on your doorstep. If any items are damaged once opened and inspected, please contact Sunshine Wicker and Design as soon as you open the package.
If your merchandise arrives by Common Carrier, you are responsible for determining whether the boxes are damaged or the products inside are damaged. Often boxes appear damaged on the outside, but the products, which are carefully packed for shipping by the manufacturers are fine inside and visa versa. In all cases, open boxes IMMEDIATELY and carefully inspect for damage BEFORE YOU SIGN . If you find damage, notify us IMMEDIATELY. IF YOU DECIDE NOT TO OPEN YOUR BOXES FOR ANY REASON, THE MANUFACTURERS and TRUCKERS WILL NOT BE RESPONSIBLE FOR ANY DAMAGES.
It is very important that merchandise boxes are opened and inspected for damages before signing that you have accepted the freight. Have someone there to help you if you are receiving large pieces. If you receive the wrong item, please refuse the piece. If item that has cushions is damaged, please refuse the frame and KEEP the cushions. If item is a table with glass, please refuse ONLY the portion that is damaged. If someone else is accepting for your delivery, make sure they know what pieces you are getting. Please be aware that if the correct item(s) is refused and sent back to the manufacturer, you will be responsible for the additional shipping charges going back to the manufacturer and then charges returning the correct item(s) back to you.
If any merchandise is damaged, do not accept it and have the trucking company take it back. Damaged or defective furniture must be returned to the manufacturer for inspection before a replacement can be made. Make sure you sign for the correct number of pieces you have accepted. To refuse an item, please mark clearly on the freight bill the number of items you have accepted and any items you have refused and the reason why (i.e. glass broken or leg damaged).
The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the delivery receipt "Subject to Inspection". ALSO, NOTE ON THE DELIVERY RECEIPT before you sign your name, if the box shows any signs of damage on the outside. In such a case, if you suspect damage, note your concerns on the delivery slip, insist the package be opened for inspection outside, and if the driver refuses, write it down on his delivery slip and get a copy. In all damage or potential damage cases, in order to support any potential claim for damages, you must OPEN BOXES IMMEDIATELY AND notify Sunshine Wicker and Design within 5 business days by phone or email.
Once delivered, any claims for repairs or replacements must be made within 5 business days, or Sunshine Wicker and Design and the delivery service are not responsible.
All manufacturers request photos of damaged pieces prior to sending replacements. Photos must be forwarded to Sunshine Wicker and Design within two weeks after receipt of items for a repair or replacement. If we do not receive photos within the specified time, we will not contact you or follow up, since it is your responsibility to send and confirm with Sunshine Wicker and Design that we have received your photos. After two weeks, neither Sunshine Wicker and Design nor the manufacturer will be responsible for correcting any issues/ problems at any time in the future. There are no exceptions.
If glass is broken, we will provide you with glass specifications to have glass cut in your area. Sunshine Wicker and Design will reimburse you for the total cost of the glass.
IF YOU DECIDE TO KEEP AN ITEM(S) TO REPAIR RATHER THAN REFUSING THE MERCHANDISE, SUNSHINE WICKER AND DESIGN DOES NOT REIMBURSE YOU FOR TIME SPENT/MATERIALS USED TO MAKE THE REPAIR, UNLESS THE REPAIR IS PREVIOUSLY AUTHORIZED BY SUNSHINE WICKER AND DESIGN. REPLACEMENT PIECES ARE SHIPPED AT NO COST TO YOU.
If you have any questions, please contact Sunshine Wicker and Design at (954) 491-2727.